کتاب دانلود علوم انسانی و اجتماعیمدیریت
اعتبار سنجی بهترین روش - ابزاری برای بهبود و معیارگذاری
اعتبار سنجی بهترین روش - ابزاری برای بهبود و معیارگذاری

Validating a Best Practice: A Tool for Improvement and Benchmarking
نویسنده:
سال انتشار: 2021
تعداد صفحات: 279
زبان فایل: انگلیسی
فرمت فایل: pdf
حجم فایل: 33MB
رمز فایل: www.ketabdownload.com
قیمت: 210,000ريال

افزودن به سبد دانلود

Publisher: Productivity Press

ISBN-10: 036744397X, 0367443910

ISBN-13: 978-0367443979, 978-0367443917

ASIN: B08CMTCNL8

by Yves Van Nuland (Author), Grace L. Duffy (Author)

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis, performance excellence awards, and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words “Best Practice” without evidence that the process, results, or methods are, indeed, superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model.

Today’s consumers expect products and services to be of high quality, reliable, and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results, there is still room for improvement. Unfortunately, leaders don’t always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are, and how excellent their achieved results are, they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence.