کتاب دانلود کتب لاتین علوم انسانیمدیریت
علم خدمات - تجزیه و تحلیل و بهبود فرایندهای تجاری
علم خدمات - تجزیه و تحلیل و بهبود فرایندهای تجاری

Service Science: Analysis and Improvement of Business Processes
نویسنده:
سال انتشار: 2021
تعداد صفحات: 239
زبان فایل: انگلیسی
فرمت فایل: pdf
حجم فایل: 4MB
رمز فایل: www.ketabdownload.com
قیمت: 210,000ريال

افزودن به سبد دانلود

Publisher: Routledge

ISBN-10: 0367336057, 0367336030

ISBN-13: 978-0367336059, 978-0367336035

ASIN: B08CX82G27

1st Edition

To remain relevant in today’s world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job.

Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing-oriented, routinely provide services as a key element of their jobs, this book explains how to provide and improve internal customer service, regardless of industry or role. It illustrates the common features, or service process "DNA," while providing a diverse set of examples to enhance understanding. Written by a pioneer in the development of principles and methodologies that address services in a structured and distinctive manner, this book stresses that service processes are distinctly different from manufacturing processes.

Rigorous and practical, this book will appeal to students and professionals alike, in business, hospitality, industrial management, public health, and other fields.