(TST Consulting Book 101)
Publisher: TST Consulting Group Sdn Bhd
This book looks into the use and applications of Knowledge Management Process (KM Process). The concept was first introduced in my book (2013) by incorporating four perspectives of knowledge management processes, referred to the “Knowledge 4C”. The new process includes Knowledge Creation, Knowledge Conversion, Knowledge Communication and Knowledge Change.
“Knowledge 4C”, by incorporating four knowledge management processes is suitable in managing knowledge and skills, such as talent management, customer management, financial management and innovation management.
This book provides an integrated view of KM input, KM process referred to Knowledge 4C, and KM outcome or organizational performance.