Complete A+ Guide to IT Hardware and Software: CompTIA A+ Exams 220-1101 & 220-1102

This is your all-in-one, real-world, full-color guide to connecting,  managing, and troubleshooting modern devices and systems in authentic IT  scenarios. Its thorough instruction built on the CompTIA A+ Core 1  (220-1101) and Core 2 (220-1102) exam objectives.

Award-winning  instructor Cheryl Schmidt also addresses widely-used legacy technologies  making this the definitive resource for mastering the tools and  technologies you'll encounter in real IT and business environments.  Schmidt's emphasis on both technical and soft skills will help you  rapidly become a well-qualified, professional, and customer-friendly  technician.

Learn quickly and thoroughly with these study and review tools

Learning  Objectives and chapter opening lists of CompTIA A+ Certification Exam  Objectives make sure you know exactly what you'll be learning, and you  cover all you need to know

Hundreds of photos, figures, and tables present information in a visually compelling full-color design

Practical Tech Tips provide real-world IT tech support knowledge

Soft  Skills best-practice advice and team-building activities in every  chapter cover key tools and skills for becoming a professional,  customer-friendly technician

Review Questions including  true/false, multiple choice, matching, fill-in-the-blank, and open-ended  questions carefully assess your knowledge of each learning objective

Thought-provoking  activities help students apply and reinforce chapter content, and allow  instructors to flip the classroom if they choose

Key Terms identify exam words and phrases associated with each topic

Detailed Glossary clearly defines every key term

Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding

Chapter Summaries recap key concepts for more efficient studying

Certification Exam Tips provide insight into the certification exam and preparation process

This book features chapter-ending exercises graded by course instructors. Answers are unavailable for independent study.