Dealing with Disputes and Conflict: A Self-Help Tool-Kit for Resolving Arguments in Everyday Life

Dealing with Disputes and Conflict: A Self-Help Tool-Kit for Resolving  Arguments in Everyday Life offers accessible and practical strategies  and solutions to guide untrained mediators and readers on effective ways  to resolve disputes and conflict, across a wide range of dispute  contexts. Drawing together psychological and social scientific theories,  the author offers clear guidance for managing conflict in everyday  life, ranging from experiences at work, with the community or at home.

This  book defines mediation practice, its key principles, and how it is  structured and implemented, and offers practical strategies based on key  theories, including Transactional Analysis. Tony Whatling draws on his  extensive experience as a professional mediator, consultant, trainer and  author, to create this valuable practical guide. Including a toolbox  outlining core skills and strategies applied by trained practitioners,  the book covers important elements in conflict resolution, such as  apology, reconciliation, the importance of listening and concentration,  and what to try when disputants do not respond. Case studies from  various contexts are featured, giving readers the tools they need when  faced with disputes relating to situations such as divorce and workplace  disagreements.

Exploring the building blocks of dispute  management through an engaging and clear tone, this text is ideal for  mediators, dispute resolution specialists, volunteers, community  leaders, medical staff and anyone embarking on a career in mediation, as  well as individuals hoping to resolve conflict in their own lives.