Hotel Operations Management 3rd Edition
David K. Hayes; Jack D. Ninemeier; Allisha A. Miller, 013433762X, 013434264X, 013750604X, 9780134337623, 9780134342641, 9780137506040, 9783600134344, 978-0134337623, 978-0134342641, 978-0137506040, 978-3600134344
Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.
Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s―and their own―success.