Managing Front Office Operations

The  tenth edition features several new sections related to the impact of  technology on hotel operations, including information on social media  platforms, mobile services, mobile device connectivity issues guests may  experience in hotels, mobile payments, and how the Internet of Things  will affect guest service. New material has been added on key cards and  keyless entry technology. In addition, the section on income statements  has been revised to reflect the most recent edition of the Uniform  System of Accounts for the Lodging Industry.