Service Systems Engineering and Management

This new textbook will provide state-of-the-art models, concepts and  solution methods important in the design, control, operation, and  management of service systems. It will cover supply chain management,  warehouse & distribution, financial engineering, revenue management  in airlines, retail engineering, health systems, and financial services,  etc ... The textbook is for the engineering market, emphasizing the  application of operations research models to optimally design and manage  service systems. Currently, no such textbook exists in the market.  Service management textbooks tend to be focused on the business school  audience and therefore treat the topic overly, or exclusively,  qualitatively. Many do not include health systems, retail industries, or  financial sectors in their coverage.